Experience

Below is a brief overview of some of the experiences highlighted in my Resume and LinkedIn Profile

Head of New Projects
Laser Engraving Lead Technician
Head of Community Initiatives
Technology Transformation Lead
  • Lead Designer and Technician for Laser Etchings/Engraving

  • Helped develop new projects included expansion on laser etching offerings, service offerings, and retail initiative

  • Increased foot traffic 4x through new community initiatives supporting local businesses, artists, and artisans

  • Development of community support through partnerships with local school programs and nonprofits

  • Leading technology transformation through planning/development of updated inventory management system, CRM, & updated database system among other needs

Account and Customer Success Manager
Team Lead
Microsoft Trainer
Technology and Product Support Specialist
Local ERG Lead
  • Managed account relationships with 100+ accounts across SMB, Nonprofit, Enterprise, and Government

  • Managed Strategic relationships with local MSP to support Customer Success, Growth, and Adoption across Modern Work and Security Solutions for SAAS, PAAS, IAAS, and Hardware

  • Responsible for maintaining a healthy sales pipeline through managing existing book of business and generating net new business

  • Exceeded Sales targets by 3x, delivering over $3M in close deals for FY

  • Increased FY pipelines by over $4M

  • Team Lead responsible for training, onboarding, and supporting a sales team of 14 employees

  • Trained clients across Modern Work solutions, driving increased adoption and utilization of technology stack

  • Provided Technical Support and Consultation services for Clients

  • Coordinated sales across multiple stakeholders and account specialist to drive deals to a close

  • Worked with team to prospect and generate leads adding to book of business and generating net new revenue

  • Lead local ERG group, managing and coordinating employee engagement events and driving culture conversations

  • Drove over 500 hours and $20K in donations/volunteer hours for local grassroots nonprofits through employee engagement each Fiscal year

  • Experience in Inside and Outside Sales, Account Management, Project Management, Leadership, and Technical Support

Team Lead
Technology and Product Support Specialist
  • Managed Team of 6 employees

  • Drove increased project completion times exceed targets and driving team to#1 in market for metric attainment

  • Handled Resolution of Customer Escalations through world class customer services

  • Floor Lead helping to manage store operations

  • Helped to refine and develop processes and procedures to optimize performance

  • Delivered excellence with top of market Client Satisfaction and NPS scores

  • Served as lead computer repair agent helping to solve customer technology problems and train/develop teams members to deliver quality control and quick project completion

Store Management
Store Lead
Sales
  • Managed Teams of 4 employees

  • Onboarding, training, and development of sales skills and operational procedures

  • Delivered top of market sales results exceed sales targets across team

  • Project management across marketing and sales initiates driving for top of market excellence in visual merchandising

  • Exceeded Indvidual sales targets and store targets to deliver top performance across key metrics

Technical Support (Phone/Chat)
  • Support Associate for Google Fiber Customers

  • Provided Technical and Account Support via phone/e-mail/chat

  • Exceptional Customer Service Stats and Top NPS

  • Top performer

  • Helped to Mentor/Support fellow team members

Theatre Electrical Crew Lead
Master Electrician
  • Managed Team of over 20+

  • Helped with scheduling and coordination across teams for on time completion of projects

  • Inventory and Resource management

  • Equipment maintenence

  • Training and Development of crew members

  • Development and Implementation of best practices