Head of New Projects
Laser Engraving Lead Technician
Head of Community Initiatives
Technology Transformation Lead
Lead Designer and Technician for Laser Etchings/Engraving
Helped develop new projects included expansion on laser etching offerings, service offerings, and retail initiative
Increased foot traffic 4x through new community initiatives supporting local businesses, artists, and artisans
Development of community support through partnerships with local school programs and nonprofits
Leading technology transformation through planning/development of updated inventory management system, CRM, & updated database system among other needs
Account and Customer Success Manager
Team Lead
Microsoft Trainer
Technology and Product Support Specialist
Local ERG Lead
Managed account relationships with 100+ accounts across SMB, Nonprofit, Enterprise, and Government
Managed Strategic relationships with local MSP to support Customer Success, Growth, and Adoption across Modern Work and Security Solutions for SAAS, PAAS, IAAS, and Hardware
Responsible for maintaining a healthy sales pipeline through managing existing book of business and generating net new business
Exceeded Sales targets by 3x, delivering over $3M in close deals for FY
Increased FY pipelines by over $4M
Team Lead responsible for training, onboarding, and supporting a sales team of 14 employees
Trained clients across Modern Work solutions, driving increased adoption and utilization of technology stack
Provided Technical Support and Consultation services for Clients
Coordinated sales across multiple stakeholders and account specialist to drive deals to a close
Worked with team to prospect and generate leads adding to book of business and generating net new revenue
Lead local ERG group, managing and coordinating employee engagement events and driving culture conversations
Drove over 500 hours and $20K in donations/volunteer hours for local grassroots nonprofits through employee engagement each Fiscal year
Experience in Inside and Outside Sales, Account Management, Project Management, Leadership, and Technical Support
Team Lead
Technology and Product Support Specialist
Managed Team of 6 employees
Drove increased project completion times exceed targets and driving team to#1 in market for metric attainment
Handled Resolution of Customer Escalations through world class customer services
Floor Lead helping to manage store operations
Helped to refine and develop processes and procedures to optimize performance
Delivered excellence with top of market Client Satisfaction and NPS scores
Served as lead computer repair agent helping to solve customer technology problems and train/develop teams members to deliver quality control and quick project completion
Store Management
Store Lead
Sales
Managed Teams of 4 employees
Onboarding, training, and development of sales skills and operational procedures
Delivered top of market sales results exceed sales targets across team
Project management across marketing and sales initiates driving for top of market excellence in visual merchandising
Exceeded Indvidual sales targets and store targets to deliver top performance across key metrics
Technical Support (Phone/Chat)
Support Associate for Google Fiber Customers
Provided Technical and Account Support via phone/e-mail/chat
Exceptional Customer Service Stats and Top NPS
Top performer
Helped to Mentor/Support fellow team members
Theatre Electrical Crew Lead
Master Electrician
Managed Team of over 20+
Helped with scheduling and coordination across teams for on time completion of projects
Inventory and Resource management
Equipment maintenence
Training and Development of crew members
Development and Implementation of best practices